Refund policy

RETURNS

To ensure compliance with The Consumer Rights Act 2015, all of our garments are professionally laundered and passed through a strict quality assurance process.

We ensure that all garments are of satisfactory quality, are fit for purpose and are as described. Garments with fading, fabric wear, marks and distressing are expected. A customer has the right to return an item if it is received faulty.

We sell mystery boxes where the garments are chosen by Vintage Box Company at random for our customers and we do our best to meet your style expectations.

The cost of returning non-faulty goods is the customer's responsibility. Only authorised returns will be processed.

If you are unhappy with the items you have received then please return your parcel and we will issue an exchange.

All exchanges incur a £10 re-boxing fee.

All items in the box must be returned. Any free gifts received during a promotion are non-returnable, if returned these will not be resent.

Return Address:

The Vintage Box Company

Unit 3, 43 Strickland Street, Hull, HU3 4AD

Returns postage costs are strictly at the cost of the customer.

Return Validity

For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for International customers. All returns conditions must be met to be eligible for an exchange.

Items not received within the above timeframe will not be eligible for an exchange and may incur a charge for returning the goods to the sender. Please note, any postage costs will not be refunded.

Returns are at our teams discretion and all items will be inspected upon return. They must be unused and in the same condition as you received them, all our items are laundered before sale, any items not still in the same condition as when dispatched will be rejected.

Please send all returns via tracked mail as we cannot be held responsible for any lost items. The Vintage Box company does not take responsibility for a return until it has been delivered to our returns department.

Please note: this does not affect your statutory rights.

RE-SELLER BOXES

These boxes are clearly marked on the product page, these are excluded from our usual returns policy and therefore are not eligible of a return of any kind. For full information see our Reseller T&C's.

* Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted. If customers wish to reclaim this VAT, they will need to do of their own accordance.