Returns

RETURNS & Cancellations Policy - Mystery Boxes

To ensure compliance with The Consumer Rights Act 2015, all of our garments are professionally laundered and passed through a strict quality assurance process.

In line with UK Distance Selling Regulations, you have the right to cancel your order within 14 days of receipt, provided the Mystery Box remains unopened. Once opened, this right is void, and refunds will not be issued, as the element of surprise is central to the product experience.

We do not provide refunds on any opened Mystery Boxes. However, we do allow exchanges of the entire box. For an exchange to be accepted and are subject to a re-boxing fee of £10, the complete box, with all items and any complimentary gifts, must be returned. Partial returns of individual items are not permitted. Please note that the cost of returning the box for an exchange is the sole responsibility of the customer.

As our items are vintage and can be up to 30 years old, they may/will exhibit signs of age, such as fading, cracking of prints, fraying and some damage, wear and tear, and other unique characteristics. These are normal for pre-loved garments and do not constitute defects or faults.

By placing an order, you acknowledge and agree to these terms

Return Address:

The Vintage Box Company

Unit 3, 43 Strickland Street, Hull, HU3 4AD

Please Note -  Once the exchange is received we will issue an invoice straight away for you to pay for the £10 re-boxing fee for your exchange

Return Validity

For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for International customers. All returns conditions must be met to be eligible for an exchange.

Items not received within the above timeframe will not be eligible for an exchange and may incur a charge for returning the goods to the sender. Please note, any postage costs will not be refunded.

Returns are at our teams discretion and all items will be inspected upon return. They must be unused and in the same condition as you received them, all our items are laundered before sale, any items not still in the same condition as when dispatched will be rejected.

Please send all returns via tracked mail as we cannot be held responsible for any lost items. The Vintage Box company does not take responsibility for a return until it has been delivered to our returns department.

Please note: this does not affect your statutory rights.

RE-SELLER BOXES

These boxes are clearly marked on the product page, these are excluded from our usual returns policy and therefore are not eligible of a return of any kind. For full information see our Reseller T&C's.

* Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted. If customers wish to reclaim this VAT, they will need to do of their own accordance.